As a result, Ford has issued software updates, most recently on August 31, 2022. But there are lots of complaints that the software doesn’t work. Our post about this will give you more information about what Ford Edge owners are experiencing.Īccording to the recall, dealers are to update the rearview camera software free of charge. Lemberg Law currently has a class action investigation underway for the 2021 Edge. There is a recall linked to this for both the 20 Ford Edge model years. One of the major software-related problems Ford Edge owners face relates to a blank or distorted rear view camera image. Apparently they are unconcerned about user injury.” Problems with the Software Rearview Camera I found Ford’s attitude towards the dealer was arrogant. “This is an engineering fault that should be corrected by Ford before unsuspecting users are injured when the liftgate suddenly, and unexpectedly, closes down on them. While the dealer deactivated the sensor and didn’t charge the owner, Ford refused to reimburse the dealer. This can pose an injury danger when the liftgate hits your back and/or head suddenly.” This has now caused the liftgate to descend while you are loading/unloading cargo, without you intentionally activating it. The dealer told me that Ford relocated the foot sensor farther towards the back of the vehicle following consumer complaints that it was too hard to activate with your foot, as you had to extend your foot too far under the vehicle. She sustained a laceration under her left eye and subsequently suffered from headaches, neck ache, and emotional stress as a result.Īnother complaint, logged with the NHTSA in May 2022, describes how someone loading a 2022 Ford Edge was hit in the back and back of the head by the liftgate. The liftgate, which she refers to as the rear door, suddenly dropped and hit her on the face. There are three NHTSA complaints that relate to the 2022 Ford Edge liftgate, one that resulted in an injury.Īfter renting a 2022 Ford Edge, a Wisconsin resident says she was moving things out of the trunk of the vehicle. This enables you to open the trunk by tapping a foot sensor below the liftgate. The 2022 Ford Edge has a foot-activated liftgate. In a review published on Edmunds, he complains that he’s “got a lemon.” There are trans sensor issues as well as steering problems, and his Edge needs service after only 300 miles! Awarding the SUV only 1 out of 5 stars for performance and reliability, he gives the vehicle an overall 2 stars. There are also complaints on other platforms.įor example, the lessor of a 2022 Edge SEL with only 300 miles on the clock is afraid to drive the SUV. There is also a reported injury that was sustained when the airbags of the SUV did not deploy in a crash. One of the complainants reports an injury. The most common complaints to the NHTSA relate to the 2022 Ford Edge’s hands-free power liftgate at the rear of the SUV. The other categories named are Airbags, Electrical System, Equipment, Latches,Lock/Linkages, and Suspension. Most Common ProblemsĬomplaints to the NHTSA relate to 5 components and systems, plus two that are listed under the Unknown or Other category. When the 2022 model was launched in 2021, Ford reminded us in no uncertain terms that it’s “intelligent by design.” But when you’ve been hit in the face by the lift gate or sustained multiple injuries because the Edge’s airbags didn’t deploy, you will likely question the validity of the word intelligent.Ĭomplaints to the National Highway Traffic Safety Administration (NHTSA) tell it like it is. The Ford Edge is one the oldest mid-size SUVs, but it’s high on technology.
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